Some customers ask us this kind of question. Therefore, we summarize some useful information related to the questions for you.
What Is Email Ticketing System?
This system is from Zoho Desk and it as simple as an email inbox is, it comes with its set of downfalls. It's a clutter of emails from all our customers, leaving us scrambling to figure out which ones require your immediate attention. This email ticketing system can help us keep track of our previous interactions with the customer from a different channel. This system helps us to engage with customers and deliver satisfaction in the fastest and easiest way.
What is Zoho Desk?
Zoho Desk is web-based help desk software that gives us the ability to manage our customer support activities efficiently. Zoho Desk allows us to assign, track, and set up alerts on help desk tickets easily. With the help desk management software, we have control over customer tickets submitted to the support team via phone, email, or web form. We can set priority to an incoming ticket and then close those tickets in the preferred order.
What is a ticket?
Tickets are support requests that are submitted by our customers. They contain the support conversations, as well as other properties, such as priority, category, and status. Tickets can be problem reports from our customers, feature requests in the apps, questions about the apps, or even thank you messages to us.
Related Articles
View, change or submit a new ticket in Customer Self Service Portal
We have Customer Self Service Portal where you can read the Q&A(s) for the issues you have encountered with our applications. You can also contact us by submitting a ticket, viewing and changing your tickets in your portal. Please follow the steps ...
If I change my phone, can I still access my Premium version?
Yes! Since your premium version is associated with your Google Account (for Android devices) or Apple Account (for iOS devices), all you have to do to access your premium version is log into the Ling app on your new phone with the same account that ...
I want to delete my account, what can I do?
Please be aware that this can't be reversed and all your learning progress will be lost once the account is deleted from our system. Should you still wish to delete your account, please follow the steps below: Tap on "Profile", located on the top ...
I can't access my Premium account. How can I fix it?
It's very frustrating when one day, you suddenly realize that you can't access your Ling Premium account. There's probably a lot going through your head, like, "Was my subscription lost?" But don't worry! Your subscription details are attached to ...
Ling app doesn't load. How can I fix it?
This issue could be happening because of the following reasons: 1. No internet connection. When you open Ling for the first time, it will take more time for the app to download the content from our server. That being said, a strong internet ...