Some customers ask us this kind of question. Therefore, we summarize some useful information related to the questions for you.
What Is Email Ticketing System?
This system is from Zoho Desk and it as simple as an email inbox is, it comes with its set of downfalls. It's a clutter of emails from all our customers, leaving us scrambling to figure out which ones require your immediate attention. This email ticketing system can help us keep track of our previous interactions with the customer from a different channel. This system helps us to engage with customers and deliver satisfaction in the fastest and easiest way.
What is Zoho Desk?
Zoho Desk is web-based help desk software that gives us the ability to manage our customer support activities efficiently. Zoho Desk allows us to assign, track, and set up alerts on help desk tickets easily. With the help desk management software, we have control over customer tickets submitted to the support team via phone, email, or web form. We can set priority to an incoming ticket and then close those tickets in the preferred order.
What is a ticket?
Tickets are support requests that are submitted by our customers. They contain the support conversations, as well as other properties, such as priority, category, and status. Tickets can be problem reports from our customers, feature requests in the apps, questions about the apps, or even thank you messages to us.
If you have any questions or face any issues with the app, you can contact firstname.lastname@example.org. We'll get back to you within 24 hours! Moreover, we'd love to hear what you think of our Ling app! Schedule a call with us here to share your feedback and get 3 months using Ling Premium for yourself or a friend/family member for FREE.
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View, change or submit a new ticket in Customer Self Service Portal
We have Customer Self Service Portal where you can read the Q&A(s) for the issues you have encountered with our applications. You can also contact us by submitting a ticket, viewing and changing your tickets in your portal. Please follow the steps ...
The Ultimate Guide to Ling’s Achievement System
Learning a new language can be a rewarding adventure, but it also requires persistence and dedication. To keep you motivated and show you how far you’ve come, we have an achievement system that rewards your efforts and progress. The achievement ...
I can't access my Premium account. How can I fix it?
We know that it can be very frustrating when one day, you suddenly realize that you can't access your Ling Premium account. There's probably a lot going through your head, like, "Was my subscription lost?" But don't worry! Your subscription details ...
What to do if I cannot write? (WriteMe app)
I cannot write. The app does not let me write, what should I do? We got some emails to report us that they cannot write on WriteMe app. Sometimes this occurs because our app is a bug at that part and sometimes doesn't. Every time that our customers ...
Can I use Write Me app when I don't have the internet connection (offline)?
In Write Me app, you can still enjoy learning even when you are not connected to the internet. Please make sure you open the languages at least once when you are online, so the app can download the content and store it in your device's local storage. ...