Some customers ask us this kind of question. Therefore, we summarize some useful information related to the questions for you.
What Is Email Ticketing System?
This system is from Zoho Desk and it as simple as an email inbox is, it comes with its set of downfalls. It's a clutter of emails from all our customers, leaving us scrambling to figure out which ones require your immediate attention. This email ticketing system can help us keep track of our previous interactions with the customer from a different channel. This system helps us to engage with customers and deliver satisfaction in the fastest and easiest way.
What is Zoho Desk?
Zoho Desk is web-based help desk software that gives us the ability to manage our customer support activities efficiently. Zoho Desk allows us to assign, track, and set up alerts on help desk tickets easily. With the help desk management software, we have control over customer tickets submitted to the support team via phone, email, or web form. We can set priority to an incoming ticket and then close those tickets in the preferred order.
What is a ticket?
Tickets are support requests that are submitted by our customers. They contain the support conversations, as well as other properties, such as priority, category, and status. Tickets can be problem reports from our customers, feature requests in the apps, questions about the apps, or even thank you messages to us.