View, change or submit a new ticket in Customer Self Service Portal
We have Customer Self Service Portal where you can read the Q&A(s) for the issues you have encountered with our applications. You can also contact us by submitting a ticket, viewing and changing your tickets in your portal.
Please follow the steps below to view, change or submit a new ticket:
1. Submit a new ticket:
- Send an error report from our applications, or
- Submit a new ticket at https://support.ling-app.com/portal/en/newticket
2. View, change an existing ticket:
When you send us an error report either from our applications or from your email box, a new ticket will be created automatically in our Customer Self Service Portal. You will need to sign up a new account in the Customer Self Service Portal in order to view, change your existing ticket.
2.1. When you send us an error report, the system will send you an email to inform that "Your ticket has been created". Open the email and click "View tickets"
2.2. Sign Up a new account if you have not created any account in the Customer Self Service Portal.
Fill in the required information:
2.3. The system will send you a Simya Solutions Customer Self Service Portal Invitation via email. Open the email and accept the invitation.
---
If you have any questions or face any issues with the app, you can contact support@ling-app.com. We'll get back to you within 24 hours!
Moreover, we'd love to hear what you think of our Ling app! Schedule a call with us here to share your feedback and get 3 months using Ling Premium for yourself or a friend/family member for FREE.
At Ling, we want to unite the world by connecting people from different cultures.
---
Related Articles
What is an email ticketing system? What is a ticket?
Some customers ask us this kind of question. Therefore, we summarize some useful information related to the questions for you. What Is Email Ticketing System? This system is from Zoho Desk and it as simple as an email inbox is, it comes with its set ...How to change the native language in Simply Learn app?
When you learn a language with Simply Learn app, the translation for words & sentences, as well as the buttons are displayed in a native language. For example, if you are Korean and you learn Thai, your native language is Korean while your target ...Why is Simply Learn app not FREE?
Everyone prefers something free. For the apps that are introduced "Free", are they really free? There are many companies adding advertisements into their apps. Users will need to watch the ads during using the apps to unlock the next feature or ...How can I purchase Simply Learn app?
"I like learning phrases in Simply Learn app and I want to pay for a premium version. How can I buy the app?" To buy Simply Learn app, you need to open the Shop screen inside the app. There are 3 ways to open the Shop screen in Simply Learn: 1. From ...What to do if your app is crashed? (Android version)
The app is freezing! The app is not working on my phone! This issue occurs sometimes on the Android device. Therefore, we want to help you fix this problem. First of all, we have to inform you that sometimes this issue is caused by a lack of memory ...