View, change, submit a new ticket in Simya Solutions Customer Self Service Portal

View, change or submit a new ticket in Customer Self Service Portal

We have Customer Self Service Portal where you can read the Q&A(s) for the issues you have encountered with our applications. You can also contact us by submitting a ticket, viewing and changing your tickets in your portal. 

Please follow the steps below to view, change or submit a new ticket: 

1. Submit a new ticket: 
- Send an error report from our applications, or
- Send an email to, or

2. View, change an existing ticket: 
When you send us an error report either from our applications or from your email box, a new ticket will be created automatically in our Customer Self Service Portal. You will need to sign up a new account in the Customer Self Service Portal in order to view, change your existing ticket. 
2.1. When you send us an error report, the system will send you an email to inform that "Your ticket has been created". Open the email and click "View tickets"

2.2. Sign Up a new account if you have not created any account in the Customer Self Service Portal. 

Fill in the required information: 

2.3. The system will send you a Simya Solutions Customer Self Service Portal Invitation via email. Open the email and accept the invitation. 

2.4. Go to "My Portal" in the Customer Self Service Portal to check all tickets you have submitted. 

    • Related Articles

    • What is an email ticketing system? What is a ticket?

      Some customers ask us this kind of question. Therefore, we summarize some useful information related to the questions for you. What Is Email Ticketing System? This system is from Zoho Desk and it as simple as an email inbox is, it comes with its set ...
    • How to change the native language in Simply Learn app?

      When you learn a language with Simply Learn app, the translation for words & sentences, as well as the buttons are displayed in a native language. For example, if you are Korean and you learn Thai, your native language is Korean while your target ...
    • How can I purchase Simply Learn app?

      "I like learning phrases in Simply Learn app and I want to pay for a premium version. How can I buy the app?" To buy Simply Learn app, you need to open the Shop screen inside the app. There are 3 ways to open the Shop screen in Simply Learn:  1. From ...
    • Learn 50 languages in one Simply Learn phrasebook app. Is it possible?

      Yes, you can learn 50 languages with just one Simply Learn app. You can also install the app and bring it with you when traveling. Your trip can be more joyful when language barrier is no longer an issue.  1. From Home screen, tap on the flag on the ...
    • Settings in Simply Learn app - Customize your language learning

      In Simply Learn app for learning languages, you can configure the settings to customize your learning program.  From Home screen, open the left-side menu, then go to Settings.    1. Male version: In some languages such as Thai, man and woman use ...