Speaking Game doesn't work in Ling App. How can I fix it?

The Speaking Game does not work in Ling app. How can I fix this?

Ling's Speaking game requires internet access to compare your voice with our online database, so please ensure you have a steady internet connection when using the Speaking game. 

If you're still experiencing problems with the Speaking game, you can try:
  1. Closing the app COMPLETELY (letting the app run in the background doesn't close the app and will not resolve the issue)
  2. RESET your internet connection on your phone (if possible, you can reset your router as well)
  3. Open the app AGAIN to see if the Speaking game works
    1. Read the word/phrase and prepare yourself to say it aloud in your new language.
      1. Press the record button
        1. Wait for a second or two
    2. Say the requested word/phrase
      1. Wait for a moment.
        1. The app records what you say and sends it to a third party. The third-party transcribes it into text and then sends it back to us. We evaluate the returned text.
    3. The lesson will either auto complete, or you can now press the record button to receive your score.
If that doesn't work, kindly uninstall and reinstall the app to see if that fixes the problem.

If you get the message "Insufficient Permission," this either means that your Android device doesn't have the Google app installed or Microphone permission is disabled for the Google app.

If that's the case, please follow the steps below:
  1. Check if you have the Google app installed on your device. If not, you can install it here. 
  2. Enable "Microphone" permission for both the Google app and the Ling app in your device Settings.
  3. Try the Speaking game in the Ling app again.
If you have any questions or face any issues with the app, you can contact support@ling-app.com. We'll get back to you within 24 hours!

At Ling, we want to unite the world by connecting people from different cultures.
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