I can't access my Premium account. How can I fix it?
It is very frustrating when one day you realize that you cannot access your Premium account in the Ling app. Was your subscription lost?
Don't worry! Your subscription detail is attached to a registered account in Ling and Google / Apple account, you need to make sure you log in with the same account that you purchased within the Ling app.
In case you cannot access your Premium account even though you've logged in with the account you purchased Ling with, please contact us via email@example.com and provide us with the following information:
- If you subscribe to Ling on Google Play or Ling web, please give us the email that you subscribed to Ling and the email of your Ling account.
- If you subscribe to Ling on AppStore, please send us a screenshot of your subscription and the email of your Ling account. Please note that we are not allowed to manage any subscriptions or payments on AppStore.
After receiving the information, we will check and proceed with the next step immediately.
We hope you enjoy learning with Ling!
Still have questions? Email us at firstname.lastname@example.org. We will get back to you within 24 hours!
If I change my phone, can I still access my Premium version?
Your premium version will be associated with your Google Account (for Android devices) or Apple Account (for iOS devices) and also the account that you registered in Ling app. To access your pro version you will need to log in to Ling app on the new ...
If I change my phone, can I still access my pro version in Simply Learn app?
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How can I cancel my subscription?
If you would like to cancel your subscription, here is how you cancel the subscription on your device! Steps to cancel on an Android device: 1. On your Android phone or tablet, open the Google Play Store . 2. Check if you’re signed in to ...
If I change device, can I use my pro version on new device?
When you purchase our Premium version, you can still use it if you change to a new device. Please note that your new device also need to be the same operating system with your previous device (our PRO version cannot be transferred between Android and ...
Why is Simply Learn app not FREE?
Everyone prefers something free. For the apps that are introduced "Free", are they really free? There are many companies adding advertisements into their apps. Users will need to watch the ads during using the apps to unlock the next feature or ...