I can't access my Premium account. How can I fix it?
We know that it can be very frustrating when one day, you suddenly realize that you can't access your Ling Premium account. There's probably a lot going through your head, like, "Was my subscription lost?"
But don't worry! Your subscription details are attached to your registered account in Ling and Google / Apple.
If you can't access your Ling Premium account even though you've logged in with the same account you purchased Ling with, contact support@ling-app.com and give us the following information:
- Whether you subscribed to Ling via the Google Play Store or on Ling Web, please provide us the email that you registered and subscribed to Ling with (if they're different email addresses, please provide both)
- If you subscribed to Ling via the Apple App Store, please send us a screenshot of your subscription, the purchase receipt, and the email you registered in Ling. . However, we can verify your payment and reactivate access to your account.
After we get all your information, you're one step closer to getting access to your Ling Premium account.
If you have any questions or face any issues with the app, you can contact support@ling-app.com. We'll get back to you within 24 hours!
At Ling, we want to unite the world by connecting people from different cultures.
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