Can't access premium account in Ling App

I can't access my Premium account. How can I fix it?

It's very frustrating when one day, you suddenly realize that you can't access your Ling Premium account. There's probably a lot going through your head, like, "Was my subscription lost?"


But don't worry! Your subscription details are attached to your registered account in Ling and Google / Apple.  


If you can't access your Ling Premium account even though you've logged in with the same account you purchased Ling with, contact support@ling-app.com and give us the following information:

  1. Whether you subscribe to Ling on Google Play or Ling Web, give us the email that you registered and subscribed to Ling with (if they're different email addresses, please give both) 
  2. If you subscribe to Ling on App Store, please send us a screenshot of your subscription, the purchase receipt, and the email you registered in Ling. Kindly note that we are not authorized to manage users' subscriptions or payments on App Store. This is managed solely by Apple to protect customer privacy and security. However, we can verify your payment and reactivate access to your account.
After we get all your information, you're one step closer to getting access to your Ling Premium account.

Ling wants to inspire everyone to connect through language!

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Still have questions? Email support@ling-app.com. We'll get back to you within 24 hours! 

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