How to Cancel Your Ling Subscription and Request a Refund
We understand that you might need to cancel your Ling subscription and possibly request a refund. The process for this varies depending on whether you subscribed through the App Store (for iOS devices) or Google Play/Ling web (for Android devices or our website).
If You Subscribed Through the App Store:
We’re unable to directly cancel your subscription or provide a refund. You’ll need to contact Apple directly. They can be reached using the information on the receipt emailed to you when you subscribed. You can follow the steps here.
If Apple approves your refund request, the money will be returned to your original payment method. Here’s how long it might take for the refund to appear:
- Store credit: Up to 48 hours
- Mobile phone billing: Up to 60 days (this can vary based on your carrier)
- All other payment methods: Up to 30 days
If you don’t see your refund within these time frames, please contact your bank.
If You Subscribed Through Google Play or Ling web:
We can provide a full refund if you contact us within 30 days of your payment date. To request a refund, please email us at support@ling-app.com with:
- The email you used to subscribe to Ling
- The email of your Ling account
For Google Play, you can check here to see how long it might take for the refund to appear, depending on your payment method. For Ling web, it usually takes about 5-10 business days, depending on your bank.
Need Help?
If you have any questions or issues with the app, please email us at support@ling-app.com. We’ll respond within 24 hours!
Please note that the links marked in this article are important and they will guide you through the necessary steps. Let us know if you need any further assistance!
At Ling, we want to unite the world by connecting people from different cultures. We’re here to support you on your language learning journey!
---
Related Articles
How can I cancel my subscription?
If you want to cancel your subscription, follow these steps! Steps to cancel on an Android device: 1. On your Android phone or tablet, open Google Play Store 2. Check if you're signed into the correct Google Account 3. Tap "Menu Subscriptions" 4. ...If I change devices, can I use my Pro version on the new device?
Great news, you can purchase our Premium version, you can still use it if you change to a new device even if it is a different operating system, from Android to iOS or Ling Web or from iOS to Android or Ling Web or from Ling Web to Android or iOS. It ...Ling Premium: Subscriptions, what options do I have and how much do they cost?
Right now, Ling offers 60+ language courses, with each language having over 200 lessons! The first two beginner units and the first 2 topics in Chatbot feature are FREE no matter the language. You can also use Ling on your laptop and, if you log in ...Ling app doesn't load. How can I fix it?
This issue could be happening because of the following reasons: 1. No internet connection. When you open Ling for the first time, it will take more time for the app to download the content from our server. That being said, a strong internet ...Can I share my subscription with another account?
No, Ling doesn't allow sharing subscriptions. We currently offer 4 different subscriptions: monthly subscription, semi-annual subscription, yearly subscription, and a lifetime membership. If you'd like to know more, you can read this article. But, ...